Official Product Support

Help with ExamMiner

Get assistance with your account, PTE practice sessions, speaking feedback, mock exams, purchases, and data requests.

Account and sign-in

For sign-in problems, include the sign-in method you used and the exact message shown in the app. Never email your password.

Speaking and microphone

Confirm that microphone permission is enabled for ExamMiner. Include your device model and iOS or Android version when reporting recording issues.

Practice and mock exams

When reporting a task problem, send the module name, task type, difficulty, and question number. Do not include private voice recordings unless requested.

Purchases and subscriptions

Apple App Store and Google Play manage billing. Include the store, product name, and purchase date, but never send full payment details.

Account and data deletion

You can request deletion from ExamMiner settings. Open Profile, choose Settings, then select Delete Account. If you cannot access the app, email us from the address associated with your account and use the subject "ExamMiner Account Deletion Request".

Deleting your ExamMiner account does not automatically cancel an active Apple App Store or Google Play subscription. Subscription cancellation must be completed in the relevant store account settings.

Before contacting support

  • Update ExamMiner to the latest available version.
  • Restart the app and confirm that your internet connection is active.
  • Include your device model, operating system version, and ExamMiner version.
  • Describe the steps that caused the problem and what you expected to happen.

Contact ExamMiner support

Email info-examminer@proton.me. ExamMiner is developed and published by Opalin Ai.